Zendesk and Twilio Tech Expert @ Teleperformance

Job Description

Mandatory Skill

• Expert in Zendesk
• Expert in Twilio &AWS
• Project Management Skills (should lead independent projects)

Full Stack Developer with Twilio Contact Center experience to add to our growing Customer Support Systems team. The goal of this team is to provide intuitive, reliable, and responsive collaboration platforms for XXXX customers, partners, and employees. As part of this team, you will be responsible for assisting in the creation and integration of a variety of our communication platforms, including Twilio and Zendesk and conferencing solutions with our existing systems.

Required Skills

• 7 Plus years of software development experience building, deploying and scaling distributed, highly available, large scale, high performing multi-tenant SaaS based customer facing products and services.
• Experience building microservices and customer facing APIs. Experience with the Zendesk API suite is a huge plus.
• Three plus years of progressive hands-on experience with design, configuration, testing, deployment, and support in a Zendesk environment. Proven experience with implementations to multiple business threads in a dynamic business setting is a must. Solid understanding of "Zendesk Explore is a huge plus.
• One plus years of experience in building IVR Call flows using the Twilio Contact Center. Experience in implementing Twilio flow with Zendesk CRM system will be a big plus.
• Experience with Twilio Contact Center services Twilio Flex, Programmable Voice, Chat, SMS, Taskrouter, Flex Insights, etc.
• Experience with Python, JavaScript and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platform.
• Two plus years of experience in a continuous Agile approach of integration dev/deploy format is a must. Supporting with high expectations and providing feedback on configuration, code and architectural approaches implemented by the team.
• Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable.
• Previous experience handling and supporting mission critical enterprise systems. Ability to diagnose and respond to interruptions and critical issues in a timely manner is of vital importance.
• BS in Computer Science/Engineering, or equivalent technical experience.
• Self-motivated with a strong sense of ownership, urgency, and drive.

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