Servicenow Administrator - Chennai - Gsparks
- Gsparks Technology
- 3 - 5 years
- Chennai
- 21 days ago
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Job Description
JOB DESCRIPTION - ServiceNow System Administrator
Summary
The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing
application maintenance, managing support for incidents related to ServiceNow applications, and contributing to
ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator
has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.
- Perform day-to-day administration of the ServiceNow system & Performs routine maintenance to include
performance monitoring and error identification/ remediation.
- Collaborate with end users to resolve support issues and fulfill requests within ServiceNow.
- Collaborate with business users to build requested items using workflows to manage processes from the
business to the fulfillment teams to deliver value.
- Communicate process changes, enhancements, and modifications verbally or through written
documentation to management, staff, and other employees so that issues are well understood as they
are resolved.
- Assist in coordination of application and platform upgrades.
- Other projects and duties as assigned.
- Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing,
requirements gathering and solution design
- Configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of
each (including CMS/Service Portal).
- Configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
- Work with stakeholders to build requested items and tasks using workflows to manage processes and
meet business requirements.
- Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service
Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management,
Project Portfolio Management, and Self-Service Portal.
- Effectively analyze and problem solving skills.
- Collaborate effectively to develop solutions and handle general updates and configuration
changes/requests.
- Identify system deficiencies and recommend solutions.
- Create and update knowledge base articles and CMDB to reflect accurate information related to system
functionality and troubleshooting.
- Comply with organizational ITIL and ITSM standards.
- Manages and resolves incidents against ServiceNow applications
Knowledge, Skills & Abilities
- 3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier
ServiceNow production environment including the delegation of groups, modification of CMS, workflows,
business rules, UI actions, UI policies, ACLs,
- Understanding of Service Management processes
- Strong working knowledge of ServiceNow components including as Service Catalog,
Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc
- Strong knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into
production
- Knowledge of ServiceNow Scripting/Coding Experience a plus
- Familiarity with Service Oriented architecture and web services integration (SOAP, WSDL, REST) a plus
- Excellent analytical and creative problem-solving skills
- Capable of dealing with and managing conflict
- Able to work effectively in an environment with many competing and high priority demands
Certifications Preferred
- ServiceNow System Administration
- ServiceNow Advanced System Administration
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Contract
Contact Details:
Company: Gsparks TechnologyLocation(s): Chennai
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About company About:GTS Group (Singapore & India) is an IT consulting company that provides premium consulting services in the space of IT Infrastructure, Big Data, Governance Risk and Cyber.GTS management team has deep expertise with 25+ years of experience in IT servic...
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