Service Consultant - One Vasco
- VFS Global
- 2 - 7 years
- Delhi, NCR
- 1 month ago
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Job Description
Areas of Responsibility & brief description
- Manage day-to-day activities of VAS business as defined in the function below:
- Complete knowledge of Visa Documentation both online and offline for countries like US, UK, Schengen, Australia, Canada, UAE, SEA, etc
- Advising Checklist of Visa Documentation to Applicants
- Visa process knowledge and documentation completion and a application on behalf of Applicants
- Knowledge of all Visas like Tourist, Work, Settlement, Immigration
- Good relationship with Agents & Trade to build the Visa Concierge business
- Advisor to Visa Applicants on latest changes and additions to Visa Application processes
- Cross-selling of other VASCO products like Insurance, Hotels, Tickets, Forex, SIM Cards to the Visa applicants
- Maintain records related to sales on POS. Email sales reports and submit cash at the end of the day to the Supervisor.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations; and also inform the Supervisor of such risks.
- Recommend, select, and help locate or obtain products based on customer needs and desires.
- Answer questions regarding the store and its products
- Describe about the product and explain use, operation, and care of the product to customers.
- Arrange and display products to promote sales.
- Prepare sales slips or sales contracts. (as applicable)
- Keep shelves, counters, and tables organized and presentable at all times.
- Maintain stock Inventory and requisition of new stocks every day.
- Prepare product for purchase.
Essential Functions:
- Visa Documentation knowledge for countries like US, UK, Schengen, Australia, Canada, UAE, SEA,etc
- Online/Offline Documentation completion and Application
- Billing the transaction
- Cash tally each day by end of the day. Submit the reports and cash to the Supervisor.
- Complete the current status & profile filled in by direct sales consultant (CEE) and provide information on those basis.
- Up selling with complementary products
- Coordinate with Back Office staff to replenish stock.
Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)
Education: Minimum: Graduate in any Stream or global equivalent degree
Additional: Certification in travel & tourism courses like IATA etc.
Experience: 2 8 years of experience preferably in Travel, Visa Filing, Documentation.
Key Skills:
- Good Communication Skills, Confidence, Proactive & Enthusiastic, Good in closing sales
- Proficient in MS Office
Job Classification
Industry: Travel & TourismFunctional Area: Travel & Tourism
Role Category: Tourism Services
Role: Tourism Services - Other
Employement Type: Full time
Contact Details:
Company: VFS GlobalLocation(s): Delhi, NCR
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VFS Global
VFS Global is the world€™s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 908 Visa Application Centres (VACs...
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