Phone Banking Officer - Mumbai Suburbs @ Indusind Bank

Job Description

Job Role:

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met

Skills Required:

• Excellent verbal communication skills in English
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
• Knowledge of sales will be an added advantage

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be up to 8:00 pm)

Languages Required: English (Compulsory).

Education: Graduates (Any stream) Mandatory (Must have Passing Certificate)

Job location: IndusInd Bank, 4th floor, Opus centre, Opposite Tunga paradise hotel, MIDC,
Andheri East (Metro : JB Nagar).

Experience: 0-4 years.

Salary Package: Rupees. 3 Lakh to 4.5 Lakh Per Annum.

Mention on your resume : HR Sourcing.

• Interviewer Ms. Chitra
• Dress Code Formals
• Documents to carry Updated CV, Educational documents (SSC passing Certificate, Graduation Passing Certificate), 2 - PP size photographs, Aadhar Card & PAN Card, Work Experience documents (Relieving Letters & pay slips).

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