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HR - Lakshmanan
We are currently Hiring and expanding our team in Large number for Customer Service Team for our Head office - Hyderabad location.
Open Position: 60 Nos.
Virtual Relationship Manager - 5 Nos
Sr. Executive - 15 Nos
Customer Support Associate (Freshers Also) - 30 Nos
CTC: Freshers - 1.8 LPA
Sr. Executive & VRM - 2 LPA - 3 LPA
Immediate Joiners Preferred
English & Hindi Must
Job Location: Hyderabad (Head office, Nanakramguda, Financial District)
Looking for candidate who is comfortable to work from office, no transportation is provided.
Interview Date and Time: 12th, 13th & 14th Mar - Tuesday, Wednesday & Thursday- 10.30 AM to 4.30 PM
Interview venue:
KFin Technologies Limited
Selenium, Plot No. 31 & 32,
Tower B, Serilingampally,
Nanakramguda,
Financial District,
Hyderabad, Telangana 500032
Job Description
1. Answer incoming calls OR respond to customer emails
2. Management and resolve customer complaints
3. Identify and escalate issues to supervisors
4. Provide product and service information to customers
5. Research required information using available resources
6. Research, identify and resolve customer complaints using applicable software
7. Document all call information according to standard operating procedures
8. Recognize, document, and alert the management team of trends in customer calls
9. Follow up customer calls where necessary
Job Specification
1.For experienced Candidate must have good command/proficiency in English
2. For freshers proficiency in both English & Hindi Must
3.Bachelors or Post Graduation is required
4.Proficient with MS Office (Excel, Word, PowerPoint)
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Reporting Person - HR Lakshmanan