Client Servicing Manager @ DV Hr Solutions

Job Description

• Ensuring a positive and professional client service experience.
• Managing client inquiries via phone, email, online, or in person.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Recommending product improvements based on client services feedback.

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Keyskills:   brand management strategy development client relationship management brand communication brand marketing client handling client servicing account manager