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Service Desk Engineer @ Trigent Software

Home > Voice / Blended

 Service Desk Engineer

Job Description

Hi Greetings from Trigent Sotware...!!!


**Hiring for freshers with Good in Networking & Very Good Communication**


Role & responsibilities


As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Maintain a high level of customer satisfaction.- Collaborate with cross-functional teams for issue resolution.- Document and track client issues and resolutions.- Conduct regular system checks and maintenance.- Assist in the testing and implementation of system upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong troubleshooting and problem-solving skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

Interested candidates can contact to HR Sanovar -9686298*** or can share their resumes to sa******f@tr****t.com


Regards,
HR Sanovar
Trigent Software
9686298***
sa******f@tr****t.com

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Freshers

Contact Details:

Company: Trigent Software
Location(s): Bengaluru

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Keyskills:   Service Desk Management Technical Voice Process CCNA IT Service Desk Technical Helpdesk Ticketing Tools Technical Support Cisco International Technical Support International Voice International Voice Process

 Fraud Alert to job seekers!

₹ 1-3.5 Lacs P.A

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Trigent Software

Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potenti...