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Desktop Support Engineer @ Diverse Lynx

Home > Hardware and Networks - Other

 Desktop Support Engineer

Job Description

JD for Desktop Support Engineer. Key Responsibilities:
  • Provide Level 1 and Level 2 technical support to end-users in person, remotely, or via phone/email.
  • Install, configure, and maintain Windows operating systems , applications, and hardware (desktops, laptops, printers, scanners).
  • Troubleshoot and resolve issues related to network connectivity, email clients (e.g., Outlook), printers, and peripherals .
  • Manage and maintain user accounts, permissions, and profiles in Active Directory.
  • Support software installations , updates, and patch management.
  • Handle system imaging, backups, and data recovery tasks.
  • Document technical issues, solutions, and processes in the ticketing system.
  • Escalate complex issues to senior support teams or vendors when necessary.
  • Provide support for conference room equipment , including projectors, VoIP phones, and video conferencing tools (e.g., Zoom, MS Teams).
  • Ensure compliance with IT policies, security standards, and best practices.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

Contact Details:

Company: Diverse Lynx
Location(s): Hyderabad

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Keyskills:   Patch management Ticketing Operating systems Data recovery Active directory VOIP Video conferencing Windows Desktop support Technical support

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Diverse Lynx

CMM Level IT Organization Thanks & Regards, Mohan Diverselynx India. Office: 0120-4604540, Ext-1140 | Email: pabitra.swain@diverselynx.in | URL: http://www.diverselynx.com