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Technical Support Engineer - Lead @ Sprinklr

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 Technical Support Engineer - Lead

Job Description

Sprinklr Solutions Pvt Ltd is looking for Technical Support Engineer - Lead to join our dynamic team and embark on a rewarding career journey.
  1. Responding to technical support tickets.
  2. Contacting clients to find out the nature of the technical or IT issue.
  3. Linking to clients' computers via remote access.
  4. Traveling to clients' office or server location.
  5. Installing new hardware, software, and networking systems.
  6. Diagnosing and troubleshooting hardware, networking, and software issues.
  7. Proposing simple and effective solutions.
  8. Providing basic software training.
  9. Maintaining good client relations.
  10. Completing job reports.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Sprinklr
Location(s): Noida, Gurugram

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Keyskills:   switching server network engineering wan dns networking ospf remote access system administration routing technical support firewall microsoft windows linux cisco routers desktop support troubleshooting hardware troubleshooting ccna dhcp

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