Support Engineer - SailPoint (L2)
- TekWissen
- 2 - 4 years
- Pune
- 1 month ago
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Job Description
Job Type: Full Time
Work Type: Onsite
Job Description:
- Understand support procedures and methodologies.
- Monitor system health, identify issues, and perform troubleshooting on identified issues.
- Should be able to communicate with the customer and handle the customers stakeholders.
- Should be aware of the complete Incident Management process.
- Perform troubleshooting for SailPoint IIQ issues.
- Execute minor system upgrades and patches related to the product.
- Collaborate with other Team member (Implementation team member) for complex problem resolution.
- Monitor and maintain SailPoint IIQ system health and performance.
- Provide technical support for user issues and queries.
- Write and optimise SQL queries for reporting and troubleshooting.
- Utilize REST APIs to integrate and enhance IAM solutions.
- Maintain documentation of system configurations and changes.
- Participate in customer calls and provide the fix.
- Ensure compliance with security policies and procedures.
- Understanding of basic Java and BeanShell code.
- Conduct routine audit support for security assessments.
Required Skills
- SailPoint IdentityIQ Support Experience.
- Strong communication, presentation and collaboration skills.
- Direct Customer handling experience is preferred.
- Problem-Solving Attitude
- Strong L2 Level Knowledge with some exposure to coding SailPoint IdentityIQ
- Strong knowledge of Support Processes and Procedures
Qualification:
- Bachelor's degree in Computer Science/Information Technology, or a related field.
- 2-4 years relevant experience in IAM support (SailPoint).
- MSP (Managed Services Provider) or Support experience supporting multiple customers infrastructure.
- Product certification (preferred).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: TekWissenLocation(s): Pune
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Keyskills: SailPoint Java BeanShell code Support Processes SailPoint IdentityIQ Support
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