Resort Manager @ WNS Global Services

Job Description

To maximize revenues & profitability of the Resort and ensure prompt, accurate and Personalized service to all customers FINANCIAL To ensure daily, monthly, yearly revenue budgets are accomplished Prepare the monthly managers report Implement effective planning for the operations Review the income and expenditure statement and actions accordingly To ensure the costs are controlled effectively CUSTOMER Activity involved in planning and implementation of festivals / events To keep abreast of market trends and events To act on guest complaints and feedback and rectify the same Builds rapport / P.R with guest Actively involved in marketing of the restaurant To maximize the excellent scores/guest satisfaction of the outlet PRODUCT To minimize the wastage To train staff about the product and maintenance of service standards To co-ordinate with housekeeping to maintain cleanliness Emphasis on quality enhancement in terms of product and restaurant Constantly strive towards. innovation in terms of service and product To co-ordinate for preventive maintenance of equipment LEARNING AND GROWTH Actively involved in staff training in terms of operational and job knowledge Conduct effective appraisals & job chats of staff GUEST SERVICE SUPERVISIOR Ensure prompt, accurate and personalized service to all customers and take the responsibilities in the absence of Resort Manager. FINANCIAL Helps outlet manager to prepare the monthly managers report Drive down the effective planning for the operations. To ensure that costs are controlled effectively. To co-ordinate and complete any other job / task assigned CUSTOMER Ensure personalized service is provided to all guests Assisting outlet manager in planning and implementation of festivals in the outlet Update outlet manager about the new market trends and events Involved in marketing of the resort Carry out market survey and analysis the same, report to the outlet manager on the same Builds rapport / P.R with guest PRODUCT Emphasis on quality enhancement in terms of service and product To minimize wastage Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment LEARNING AND GROWTH To train staff in co-ordination with the outlet manager about the product and service knowledge Maintain cordial relationship with allied departments GUEST SERVICE ASSOCIATE Ensure prompt, accurate and personalized service to all customers FINANCIAL To ensure that costs are controlled effectively Drive the effective planning for the operations. To co-ordinate and complete any other job / task assigned CUSTOMER Carry out personalized service to all guests PRODUCT To minimize wastage Trained about the product and service knowledge Emphasis on quality enhancement in terms of service and product Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment LEARNING AND GROWTH To enhance knowledge on food and beverage Follow instructions given by outlet manger / supervisor

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Resort Manager

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Keyskills:   Financial planning Customer service Market analysis Marketing Staff training Quality enhancement Maintenance coordination