Process Specialist @ WNS Global Services

Job Description

Oversees all aspects of the process and product or sub-product Develops and delivers presentations to help clients understand their product s functionality Creates executive summaries to help clients understand the functional and financial impacts of issues Manages impacts to other processes and products Leverages feedback solicited from the business into workload prioritization efforts Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the Program Manages functional incidents and service requests through full lifecycle (through closure) Provides technical incident, service request, and problem tickets management oversight and prioritization Provides major incident oversight and communicates status to the business in a timely manner Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary Understands and assesses the financial impacts of incidents related to disrupted product processes assisting the business work through complex errors and reconciliations Analyzes batch failures/errors and summarize findings in reports to the business Advises and assists L2 resources as needed Conducts analyses of lifecycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies Bachelor s degree in finance, business, computer science or a related discipline, or equivalent work experience Relevant experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP finance solutions FI (BPC / GL / FA) Direct experience in complex management activities, such as business development, application development/deployment Direct experience in managing staff and budget Project management training, practical application, business analysis, sales, marketing, business development or relationship management experience is preferred

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Process Specialist

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Keyskills:   sap sla customer relations quality reporting user acceptance testing project management training sap finance music making user acceptance business system computer science business analysis project management product management acceptance testing systems management business development relationship management summarizing information