Technical Lead, Incident & Problem Management (Data)
- Colt Technology
- 6 - 9 years
- Delhi, NCR
- 11 days ago
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Job Description
Job ID: 35488
Job Level: PT1 Core
Job Location: Gurgaon/ Bangalore
Function: Chief Operations Office (COO)
Why we need this role:
To provide technical resolution to faults on Colt backbone networks, owning all complex hardware / software faults generated on the network to resolve any issues escalated by the team and working to further improve and enhance the processes. This will involve managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults.
What you will do:
Co-ordinates investigations and proposals for changes and circumventions; monitors implementation of remedies in liaison with other functions
Determines and initiates preventive measures, such as identifying and investigating suspect software and other components
Makes decisions and gives information and advice for incident control, in line with SLAs
Ensures incidents, problems and resolutions are fully documented within the relevant reporting systems and syndicated to all stakeholders
Monitors deviations from requirements or SLAs and takes appropriate action
Analyses problem management processes, advises on improvements and leads project activity to implement them
Analyses trends, creates and monitors plans and strategies to investigate and resolve incidents and problems
What were looking for:
The ideal candidate with 6+ years of relevant industry experience in operations (Access and Core Network). Good understanding/Knowledge on troubleshooting/ installation on Core IP network backbone. SDWAN experience will be preferred.
Excellent knowledge of Cisco IOS XR, Juniper JUNOSe
Advanced knowledge of BGP, ISIS, MPLS (L2, L3 VPN), IPSec, Traffic Engineering
Basic understanding of the architecture of the following hardware platforms; Cisco NCS, Cisco ASR and Juniper MX
Basic understanding of the architecture of the following switching platforms; Cisco 3750, 4948, etc.
Alcatel 7470, 7270 (5620SAM)
Cisco ACI, SDWAN (Versa, VeloCloud, etc.)
Basic understanding of SDH and optical technology.
Knowledge of QOS techniques.
Understanding of ARBOR Peak flow and TMS advantageous.
Good Shell, Perl or Python experience and can demonstrate writing scripts.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Switching / Router Engineering
Employement Type: Full time
Contact Details:
Company: Colt TechnologyLocation(s): Delhi, NCR
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