Manager - Salesforce
- HYLAND
- 3 - 7 years
- Remote
- 3 months ago
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Job Description
The Manager IS Services Delivery is responsible for leading a team of developers for new enhancements maintenance and production support within Salesforce and other integrated systems . In addition, the Manager is responsible for ensuring the team is delivering intuitive functional and supportable applications to enable Hyland Software employees partners and customers to complete business tasks efficiently.
- Work closely with internal business partners, managers and project managers to deliver on business needs.
- Ensure application availability, quality of service and seek opportunities to reduce incidents
- Serves as a key business/technical expert for business partners leveraging current and emerging technologies where appropriate.
- Engages in highly complex business initiatives requiring design or integration of technical solutions across the business.
- Anticipates and resolves problems systematically. Provides assistance and guidance to peers and subordinates.
- Influence/negotiate with business customers.
- Educates business/technical partners and leaders in areas of expertise. Able to develop and communicate to business leaders compelling rationale for positions using expert business knowledge.
- Collaborate across other technology and infrastructure teams to provide seamless solutions.
- Participates in planning sessions for highly complex or critical business/technical issues.
- Provides recommendations on business and systems options, risks, cost/benefit analysis, and impact on cross-functional business goals and processes.
- Anticipates customer needs and ensures that those needs are fully met through collaboration with the business areas.
- Establishes and builds effective relationships with internal business customers and vendor partners.
- Participates or consults in business planning sessions to improve business processes.
- Provides ongoing/proactive performance feedback and prepares, delivers, and authorizes interim and annual performance review.
- Develops staff through ongoing coaching and feedback, rewarding results, providing meaningful development plans, and invoking progressive discipline process when necessary.
- Handles recruiting activities for staffing re, hires and terminates staff. Handles compensation process according to departmental guidelines and objectives.
- Budget forecasting and accountability, outside services, and procurement.
- Responsible for the overall deliverables of the team. Ensures direct reports deliver work product with highest quality and customer satisfaction.
- Prioritizes and assigns work for team members. Ensures team members are appropriately trained and mentored to accomplish assigned work and leverage growth opportunities.
- Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland s Information Systems Security Policy.
- Bachelor degree in a business, IS/IT discipline, or equivalent experience in application development and technical service management environment
- Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
- Excellent coaching skills
- Excellent written and verbal communication skills
- Highly organized and experience in multi-tasking
- Ability to provide exceptional follow through and be customer-service driven
- Advanced interpersonal skills
- Exceptional understanding of confidentiality and discretion
- Excellent technical aptitude
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time
Contact Details:
Company: HYLANDLocation(s): Remote
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Keyskills: Procurement Service management Production support Staffing Employee engagement Business planning Healthcare Customer service Forecasting Salesforce
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