Sales Training Manager - Tele Sales @ IQX Global Solutions

Job Description

Job Title: Sales Training Manager - Tele Sales

Responsibilities:

1. Training Needs Identification:

   • Collaborate with stakeholders across departments to identify training needs through direct interactions and analysis of reports.
   • Conduct regular meetings to stay informed about the evolving requirements and challenges in the tele sales domain.

2. Training Planning:

   • Develop targeted training interventions for the sales team based on the identified needs.
   • Create a comprehensive training calendar aligned with business objectives and ensure its consistent implementation.

3. Training Delivery Oversight:

   • Ensure all training activities are executed according to the established calendar.
   • Monitor and evaluate the effectiveness of training sessions, making adjustments as necessary.

4. Performance Review:

   • Review daily files to assess sales team performance and share observations with location heads.
   • Collaborate with location heads to implement improvement strategies based on observations.

5. New Employee Induction:

   • Plan and execute a dynamic New Employee Induction program for tele sales representatives.
   • Ensure new hires receive comprehensive training on product knowledge, sales techniques, and company processes.

6. Training Efficacy Tracking:

   • Prepare and maintain monthly reports to track the efficacy of sales training programs.
   • Analyze data to provide insights for continuous improvement in training methodologies.

7. Product and Process Training:

   • Support effective onboarding, sales, and product training for existing Life Insurance, General Insurance, and other product lines.
   • Develop engaging training modules for both technical and non-technical skills.

8. Content Development:

   • Create and update training content and process modules to ensure alignment with industry best practices.
   • Regularly update training materials to keep them relevant and effective.

9. Collaboration:

   • Work collaboratively with internal teams to stay updated on evolving sales strategies and tactics.
   • Collaborate with external partners to enhance training programs and incorporate industry trends.

10. Subject Matter Expertise:

    • Act as a Subject Matter Expert for tele sales projects and initiatives within the department and the broader company.
    • Provide insights and recommendations based on expertise in sales training.

Qualifications:

• Bachelors degree in a relevant field; additional certifications in sales training are a plus.
• Proven experience in designing and delivering effective tele sales training programs.
• Strong analytical skills and ability to use data for decision-making.
• Excellent communication and presentation skills.
• Familiarity with the insurance industry and tele sales processes.

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Keyskills:   insurance training product training process training sales training tele sales life