Reservation Agent @ Waays Live Solutions

Job Description

Should have undergone diploma/degree in hotel management from a recognised institute. Hotel working experience will be an added advantage. Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD). Record and process reservations made by phone/fax/email, website and GDS. Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region. Maintain knowledge of special rates/ offers/ promotions. Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence. Maintain high Signature test call scores. Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies At IHG, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests. and colleagues feel welcome, cared for, recognised and respected wherever they are in the world. Want to be part of the journey At Holiday Inn Express, were all about travel thats simple AND smart. That means we offer more to our guests where it matters most to them. Easy check-in Check. All the essentials in a comfy room Theyre all included with a great nights sleep. Were focused on getting our guests more than ready. So were always ready. Are you Lets Go Further Together. Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the "Apply" button. Start your journey with us today

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: F&B Service
Functional Area: Not Applicable
Role/Responsibilies: Reservation Agent

+ View Contact

Keyskills:   Hotel Management Sales Calls Product Knowledge Reservations Processing Service Knowledge Special Rates Knowledge Correspondence Quality Accuracy Signature Test Call Amendments Processing