Consulting Desk CBD Professional
- QualityKiosk
- 1 - 4 years
- Mumbai
- 8 months ago
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Job Description
Team Lead
Position Statement / Purpose:
Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.
Key Deliverables (Key Result Areas):
- Application Monitoring
- Sanity check
- Communication skills
- Escalation Process
- Working effectively on timely Alert
- OJT Handling
- Providing assistance to new team members
Key Responsibilities (Job Description):
- Monitoring of Application:
- It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
- Sanity Check:
- This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
- Effective Communication:
- Proactive and prompt communication with clients to resolve their queries quickly and accurately.
- Escalation Process:
- Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
- Effective timely alert:
- All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
- OJT Handling:
- Helping & guiding new team and monitoring their performance during training period
- Providing assistance to new team members:
- Providing assistance to new team members
Key Performance Measures and KPIs:
- Defects Handling
- Average Handling Time
- Timely Escalation to the client
- No Client Complaints and Internal defects
- Accuracy and Completeness
- Effective Communication with internal and external stake holders
KPIs
- Performance
- Quick Thinking along with managing multiple tasks
- Highlight and raise alert in the stipulated time
- No internal & external compliant defect
- Monitoring and meeting SLAs
- Correctness of Transaction
- Adherence of the process defined.
- Organizational Process Adherence
- Timely Applying leaves
- Maintaining office decorum
- Following code of conduct policy
- Skills Enablement
- Refresher Sessions
- Learning & Development certifications
- Attending Enhancement Session by learning & development team
- Attending Learning & development sessions organized by the team
Key Decision Pointers (capture any decision-making authority, if any):
- Analysis of error captured by automation
Mandated Certifications in the role:
- Certification courses related to domain & process
Linked Career Roles
- Manual test engineer to Automation Engineer
- Performance engineer
- Through learning and certifications, Internal Job Rotations available across the organization.
Background:
- Education:
- Graduates BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent
- Work Experience:
- 1+ year of experience
- Technical
- Knowledge mobile browser testing (preferred)
- Knowledge of monitoring
- Behavioural/Soft Skills
- Communication skills
- Ability to prioritize tasks.
- Punctuality
- Willingness to work in shifts.
- Willingness to reskill/upskill
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Manual Test EngineerEmployement Type: FreshersContact Details:
Company: QualitykioskLocation(s): Mumbai+ View Contact
Keyskills: Computer science Automation Manual testing Web technologies Mutual funds Consulting OJT Mobile applications application monitoring Monitoring
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