ServiceNow CSM Developer
- Nexstechnow.ai
- 4 - 9 years
- Noida, Gurugram
- 16 days ago
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Job Description
The Developer - CSM servers as the subject matter expert in ServiceNow CSM platform, Service portal, integrations, reporting, as well as a champion of best practices. The incumbent has extensive knowledge and experience with application development lifecycle, as well as strong technical troubleshooting skill and communication skill.
Job Functions:
Design, develop, and support ServiceNow CSM solutions, Service portal, reporting, etc.
Design, develop, and support integration between ServiceNow CSM and other applications
Provide consultation to customer users on technologies, data, and processes
Responsibilities:
Serve as a key team member in ServiceNow CSM support team
Support and enhance ServiceNow CSM module
Lead effective communication between technical teams and stakeholders
Design, develop, troubleshoot, debug, and deploy technical solutions
Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outrage, system maintenance, testing, and etc.
Remain current with industry trends in order to advise, advocate, and implement solutions
Qualifications Required:
Bachelors/Masters degree in Computer Science, Information Systems, or Engineering
At least 3+ years of experience in ServiceNow CSM support, implementation and enhancements
Experience with at least one full cycle implementation of ServiceNow CSM
Excellent knowledge and experience in ServiceNow CSM, Service portal, integration, reporting
Excellent knowledge and experience in Javascript, Angular JS, HTML/CSS, etc.
Proven ability to gather business requirements and translate them into functional and technical solutions
Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
Proven ability to maintain focus and work effectively with multiple demands
Excellent analytical and time management skills
Excellent communication skills both verbal and written in English
Strong stakeholder relationship building skills
Strong project management skills
Mandatory skills*
CSM developer
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: Nexstechnow.aiLocation(s): Noida, Gurugram
Keyskills: CSM Account and Contact Management inbound and outbound API calls Case Management & Lifecycle Configuration Flow Designer & Workflow Editor REST and SOAP APIs
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Nexstechnow.ai
NexusNow.ai is a premier AI consulting and advisory firm dedicated to delivering cutting-edge AI-driven solutions that transform businesses across industries. We specialize in AI strategy, data analytics, machine learning solutions, and automation to drive innovation and operational excellence. We ...
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