Executive - Hotel Operations @ Skanjo Hr Technology

Job Description

Main Purpose

This role is responsible for maintaining excellent support to the travel agent partners. Customer service skills are key for this role and having a solid set of problem solving and sales skills are essential. The Hotel Operations Executive will have a drive to provide support for their partners through effective follow up and operational assistance.

• Handle incoming and outgoing travel agents/ suppliers/ internal calls. 

• Handle email communication with travel agents/ suppliers/ internal staff

• Help Travel agent/ internal staff for booking related queries, amendments and escalations. Provide technical support to travel agents and resolve operational issues.

• Thorough understanding of the portal for the hotel product and ancillary services. 

• Coordinate with suppliers for Confirmation, amendments, complaints, escalations.

• Negotiate best terms with suppliers for agent escalation cases. 

• Handling pending/ failed bookings and ensuring conversions. 

• Provide best-in-class quantitative and qualitative service to travel agents. 

• Other potential work engagements as decided by the Company.

Requirements

• 1+ years of operations experience in the travel distribution industry or any relevant experience in Travel domain will work.

• Good communication skills (both verbal and written)

• Work across all shifts and all days. 

• Language: Proficiency in both English and Hindi. 

• Prior travel industry experience is essential. Preferably from operations/ customer care. 

• Bachelor degree or equivalent desirable

• Excellent time management skills.

• Flexible and adaptable.

• Strong attention to detail with excellent follow up skills.

• Strong customer service skills.

• Creative problem solver.

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Keyskills:   escalation management front desk vendor management calling travel hotel booking