Financial Customer Service Representative @ ICICI Bank

Job Description

Position Overview We are seeking a highly motivated and skilled Financial Customer Service Representative to join our dynamic customer support team. As a Financial Customer Service Representative, you will be the first point of contact for our clients, providing exceptional customer service in the realm of financial products and services. You will play a pivotal role in ensuring customer satisfaction, resolving queries, and providing expert guidance on financial matters. Key Responsibilities Customer Interaction: Engage with customers via phone, email, and chat to assist them with various financial inquiries, including account management, transaction details, loan information, and investment options. Provide accurate and comprehensive information to customers, ensuring a positive customer experience. Problem Resolution: Investigate and resolve customer complaints, issues, and disputes related to financial transactions promptly and efficiently. Address customer concerns while. adhering to company policies and financial regulations. Product Knowledge: Maintain a deep understanding of the company's financial products and services. Stay updated with industry trends, market changes, and regulatory developments to provide informed and relevant assistance to customers. Compliance: Ensure compliance with financial regulations and internal policies while handling customer accounts and sensitive information. Uphold confidentiality and security standards to protect customer data and maintain trust. Documentation: Accurately document customer interactions, issues, and resolutions in the company's database. Generate reports and analyze customer feedback to identify patterns and recommend process improvements. Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and finance to provide seamless customer service. Coordinate with internal teams to address customer needs effectively. Customer Education: Educate customers about financial products, services, and processes, empowering them to make informed decisions. Provide guidance on account management, online banking, and financial planning. Qualifications Bachelor's degree in Finance, Business, or related field. Proven experience in customer service, preferably in the financial industry. Strong understanding of financial products, banking processes, and regulations. Excellent communication skills, both verbal and written. Problem-solving abilities and attention to detail. Ability to handle challenging customer situations with empathy and professionalism. Proficiency in using customer support software and Microsoft Office Suite. Strong multitasking skills and ability to work in a fast-paced environment. Benefits Competitive salary and performance-based incentives. Ongoing training and professional development opportunities. Friendly and collaborative work environment. Opportunities for career advancement within the organization. Join our team and contribute to creating a positive and supportive customer experience in the financial services industry. If you are passionate about helping customers and have a strong background in finance, we invite you to apply and be a part of our dedicated customer care team

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Financial Customer Service Representative

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Keyskills:   Customer Interaction Problem Resolution Product Knowledge Compliance Documentation Customer Education Crossfunctional Collaboration Excellent communication skills Problemsolving abilities Proficiency in using customer support software Strong multitasking skills