Hiring Subject Matter Expert /SME For Leading @ Rivera Manpower

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Hiring Subject Matter Expert /SME For Leading

Rivera Manpower
3 - 6 years
Bengaluru
4 years ago
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Job Description

HI Warm Greetings

Role :

As am SME you will

Escalate the issue to the stakeholders and provide resolution to the customers

Maintains and improve quality results by adhering to defined standards & guidelines

would liaise with the manager and work towards improving CSAT

Identify process improvement opportunities by analyzing the data ( L2 escalation cases )

Required Candidate profile

As a SME, you must have

Excellent written and verbal communications
Probing and analytical skills
Strong knowledge of customer care processes and techniques
Customer-service oriented
Proficiency in typing (speed and accuracy)
Good understanding of MS Office applications (Excel, Word, PowerPoint)
Graduation (10+2+3) is Mandatory

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Rivera Manpower Services
Address: #8,SAMSUNG PLAZA,3RD FLOOR,BTM 2ND STAGE., BANGALORE, Karnataka - 560076,India
Location(s): Bengaluru

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Keyskills: L2 escalation Subject Matter Expertise TAT Data Analysis Process Improvement SME CSAT Stakeholder Management

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₹ 6,00,000 - 8,00,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Rivera Manpower

Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco

Hiring Subject Matter Expert /SME For Leading @ Rivera Manpower

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