Onboarding agent- India @ Ameuro Migration

Job Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in LATAM! As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system We are looking for someone who is Self starter and looking to make a major impact in a fast growing company Responsibilities: Set up hotel's profile based on Department's guidelines Serve as a primary contact for customers during the Onboarding process Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Implement customer support software tools Promote a "customer first" environment at all times Communicate with customers worldwide through video calls, online chat, and emails Understand customer outcomes and analyze customer needs Achieve high Customer Satisfaction and retention Requirements: 3+ years customer success. experience Experience in implementation of customer support software tools A must Experience is solving technical troubleshooting Proven track record of working in a customer-facing role Excellent English both spoken and written A must Hotel Revenue Management / Hotel Reservations Department knowledge- A plus Knowledge and experience with hotels reservation and Channel Manager systems A plus Strong analytical skills, with the ability to translate data into insights Passionate to provide great service to customers worldwide

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Kitchen
Functional Area: Not Applicable
Role/Responsibilies: Onboarding agent- India

+ View Contact

Keyskills:   Customer Support Technical Troubleshooting English Hotel Reservations Analytical Skills Customer Service Customer Success Hotel Revenue Management Channel Manager Systems