Dear Sir/Ma'am,
Hope you are doing well!
3-6 Yrs Exp
Skills / Project Experience
Excellent Verbal and Written Communication and Customer Support Skills
Candidates with international BPO experience, 3-5 years experience preferred.
Knowledge on Technology updates, Microsoft, cloud, TEAMS, Zoom, SharePoint, VDI / Citrix Issues, M365 issues, Windows 10 issues, Hardware issue, Account unlocks / password resets, Authentication / certificates issues, Backup issues
Fair understanding of android and iOS phones is preferred.
Should be ready to work in US shifts hours 24/7 support and on Indian Holidays
Computer literate
Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage
Thanks
Anjana

Keyskills: customer service international bpo bpo
Artech Infosystems Pvt. Ltd. Artech is a Global Provider of Workforce Solutions & IT Consulting Services. Having our Head Office at New Jersey and other locations are Noida, Bangalore, Pune, Hyderabad, & Chennai. Having global employee strength of 7000+.