Customer Support Associate
- Redisolve Software
- 0 - 2 years
- Chennai
- 17 days ago
- Email to a friend
- Report this job
Job Description
Job description
- Responds to customers queries via chats and emails.
- Resolves customer complaints and issues efficiently.
- Troubleshoots technical problems and provides solutions.
- Ensures customer satisfaction and provides professional customer support.
- Properly escalates unresolved issues to appropriate internal teams.
- Provides accurate information about products and services.
Required Candidate profile
- Candidates' college education is not mandatory.
- Should be able to handle multiple chats.
- Disciplined work habits, follows systematic approach to tasks, and possess problem solving
abilities.
- Should have a typing speed which is in the range of 25-30 words per minute.
- Proficiency with chat software is an added advantage.
- Should be willing to join immediately or have a noticed period of less than 15 days.
- Should be willing to work in any night rotational shift.
- Should be willing to do work from office.
Soft Skills
- Should maintain clear and effective English communication with customers.
- Needs to demonstrate patience, especially during challenging situations.
- Should be adaptable to different customer needs and scenarios.
- Should be good at reading and understanding information accurately.
- Needs to pay attention to customers' concerns and needs.
- Needs to possess excellent customer interaction skills.
- Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts.
- Needs to be friendly, empathetic, and courteous in all chats with customers
Date - 12-06-2025 to 27-06-2025 (Direct Walk in)
Contact Person - Jackson GS Jorin (Senior Associate HR) 0r Pradeep (HR)
Contact Number - 9841980*** / 9150030***
Address - New No:37, Old No: 23-24, 4th Floor, Chamiers Towers, Chamiers Road, Teynampet, Chennai 600018, Ph: 91-44-4300 9030 | 91-44-4202 0780 , Website: www.redisolve.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time
Contact Details:
Company: Redisolve SoftwareLocation(s): Chennai
Keyskills: Written Communication Good Typing Skills Fresher Hiring English Language English Writing Communication Skills Spoken English Verbal Communication Strong Communication Skills
Similar positions
Redisolve Software
At RediSolve, we provide comprehensive outsourced services for our clients worldwide. We connected IT, BPO, KPO, and LPO solutions allow our clients to generate increased value for their customers and successfully navigate their business challenges across industries and verticals.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in