Customer Service Representative @ Iknar Consultancy Llp

Job Description

Company Description The genesis of Harfun occurred during the pandemic when the physical world shut down, and the digital realm accelerated like never before. During this time, we came to realize that work was no longer confined to physical office spaces; the definition of "work" had expanded, and so had our perspective on WorkWear. We foresaw the challenge of returning to conventional fitted pants and stiff collared shirts when things returned to normal, so we decided to prepare for it in advance. After months of rigorous research, we discovered scientifically validated, high-quality international fabrics. Through extensive testing on hundreds of customers, we pinpointed our ideal formula: WorkWear 2.0, our interpretation of versatile work-leisure attire. We've engineered a clothing range that is truly futuristicpremium, minimalist, stylish, and exceptionally comfortable. Introducing Harfun, a modern menswear brand that offers performance-driven Work Wear 2.0 designed to. effortlessly transition from work to work out to the weekend. Our commitment is to help you #DoMore.Everyday. Role Description This is a full-time on-site role as a Customer Service Representative located in Gurugram. As a Customer Service Representative, you will be responsible for providing excellent customer service to clients via phone, email, and in-person. You will also be tasked with resolving customer complaints and escalating issues to the appropriate departments when necessary. This role requires strong communication and organizational skills. Qualifications Excellent communication and interpersonal skills Strong problem-solving and critical-thinking skills Ability to work well in a team environment Experience using customer service software and tools High school diploma or equivalent, with at least 2 years of customer service experience Flexibility to work weekends or evenings if required Pre sales knowledge would be an advantage

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Interpersonal skills Teamwork Excellent communication Problemsolving Criticalthinking Customer service software