Senior Manager - Process Excellence @ Conduent

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Senior Manager - Process Excellence

Conduent
5 - 10 years
Noida, Gurugram
7 months ago
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Job Description

Key Tasks & responsibilities

Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations

Providing HighQualityBusiness analytics support to Management team

Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities

Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues

Leading high impactSixSigmaand Lean projects

Coach green belt and smaller/lower complexity projects across the business.

Mentoring Green Belts/Yellow Belts

Business Process matrices & Reporting:

To define & develop Process Metrics Scorecard (Client u2013 Domain level) u2013 both for existing key clients and new clients and Tracking performance around these metrics

Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals

Knowledge & Skills

Six Sigma Green Belt or Black Belt certifications

Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)

Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.

Strong analytical and problem-solving skills with sound business Knowledge

Possess excellence, project management, and people management skills.

Qualifications
Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing qualityin manufacturing, IT and BPO for multiple customers.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Process / Operational Excellence
Employement Type: Full time

Contact Details:

Company: Conduent
Location(s): Noida, Gurugram

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Keyskills: project management presentation skills sql tableau data visualization six sigma process excellence mechanical engineering preventive maintenance power bi gear box hydraulics lean compressors six sigma green belt mechanical maintenance

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Desired Industry (*):

Functional area / Department (*):

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Conduent

Senior Manager - Process Excellence @ Conduent

Home > Business Process Quality