Consultant - Customer Happiness @ Digit Insurance

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Consultant - Customer Happiness

Digit Insurance
0 - 3 years
Kolkata
9 months ago
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Job Description

- Customer Communication : Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.

- Efficient Response : Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.

- Active Listening : Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.

- Tool Utilization : Utilize software, databases, scripts, and tools appropriately.

- Performance Metrics : Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.

- Policy Adherence : Adhere to all company policies and procedures.

We are looking for candidates who possess:

Excellent Verbal and Written Communication Skills : Strong ability to communicate effectively in both spoken and written forms.
Hindi Proficiency : Fluency in Hindi is mandatory.
Sympathetic Approach Multitasking Ability
Voice Process Experience : Preferable experience in voice process roles.
Shift Flexibility : Willingness to work in rotational shifts.

Job Classification

Industry: Insurance
Functional Area / Department: Consulting
Role Category: Other Consulting
Role: Other Consulting - Other
Employement Type: Full time

Contact Details:

Company: Digit Insurance
Location(s): Kolkata

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Keyskills: communication skills written team management management skills customer service presentation skills problem solving sales marketing written communication recruitment leadership skills writing public speaking powerpoint communication skills

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Consultant - Customer Happiness @ Digit Insurance

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