Manager I, Quality
- Concentrix
- 5 - 8 years
- Visakhapatnam
- 22 days ago
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Job Description
- Develop and implement training programs for employees thru CNX & Client framework
- Work with various teams to identify training needs and develop training materials.
- Design and deliver training programs for new hires and existing employees.
- Monitor the effectiveness of training programs and make recommendations for improvements.
- Conduct regular training needs assessments and adjust training programs accordingly.
- Evaluate the effectiveness of quality assurance measures and make recommendations for improvements.
- Ensure that quality standards are met throughout the organization.
- Develop and implement policies and procedures to ensure compliance with industry regulations.
- Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives.
- Analyze training and quality data to identify trends and make data-driven recommendations.
- Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives.
- Ensure that all training and quality initiatives align with the organizations overall strategy and goals
- Must be a Graduate
- At least 5-8 years of experience in training /Quality management.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving skills.
- Knowledge of industry regulations and compliance requirements.
- Ability to work independently and as part of a team.
- Ability to manage multiple projects and priorities simultaneously.
- Proficiency in Microsoft Office and other training and quality management software/Tools
- People Management skills
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees.
- Ability to provide leadership, direction and motivation to build high performing teams
- Excellent Communication skills
- Data Handling / data interpretation skills
- Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
- High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure.
- Detail oriented with Strong organizational and Presentation skills
- Trained /Certified in Green Belt
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Manager / Supervisor
Employement Type: Full time
Contact Details:
Company: ConcentrixLocation(s): Visakhapatnam
Keyskills: Business services Training Green belt Manager Quality Assurance People management skills Analytical Management Customer engagement Quality management Data interpretation
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Meesho is Indias fastest growing internet commerce company. We want to make eCommerce accessible to all. Our vision is to enable 100 million small businesses in India, including individual entrepreneurs, to succeed online. Our mission is to democratise internet commerce by bringing a range of produc...
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