Customer Service Agent @ Jdm Consultancy

Job Description

Dear Candidate,

We have Urgent Hiring in IGT Solutions in Banking Profile : -

 Job Details :

_Designation : Customer Care Agent

_Profile : Banking Process

_Location : Gurugram

_Day Shifts for Female

_One side Cab in Odd Hours

Package : upto 18 K HAND PM+ Incentives

About Company : 

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Roles and Responsibilities :

_Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

_Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

_Dealing with customer issues and churning out an easy-to-follow solution

_Helping customers choose the right product for their requirements and budget

_Handling customer concerns and complaints in a timely manner

_Establishing a positive rapport with all clients and customers in person or via phone

_Interacting with customers to ensure they have a desirable and shareable experience

Eligibility :

_Must have Good Communication Skills

_Must be Graduate

_Immediate Joiner

_Must Know MS Word, MS Excel and Basic Computer Knowledge

_Must possess the ability to work and research/ resolve issues independently

Interested Candidates Can Send their Resume on hidden_email

or

Send Resume at Below No.

HR  - hidden_mobile

JDM Consultancy 

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Keyskills:   voice process customer support bpo customer care customer service sales sales process domestic calling domestic bpo