Customer Support- Voice Process
- Teleperformance (TP)
- 0 - 5 years
- Noida, Gurugram
- 5 days ago
- Email to a friend
- Report this job
Job Description
Hi,
We have a below opening. Please reply if Interseted.
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
- Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
- Record all customer interactions in the system, ensuring accurate and up-to-date information.
- Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
- Offer product or service recommendations to customers based on their needs and inquiries.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Participate in training sessions to improve customer service skills and product knowledge.
- Assist in maintaining knowledge base articles or customer service documentation for future reference.
Key Requirements:
- Education: Bachelors degree preferred.
- Experience: 3 months+ year in customer service, customer support/Tech support or a similar role (internships or voluntary experience is considered).
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to remain calm and effective in stressful or challenging situations.
- Basic proficiency in using customer service software, MS Office, or CRM tools.
- Strong attention to detail and organization.
- Positive attitude and willingness to learn.
- Personality:
- Friendly and approachable demeanor.
- Ability to work effectively both independently and in a team.
- Enthusiasm for providing excellent customer service.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram
+ View Contact
Keyskills: Customer Support Voice Process Customer Service Customer Queries International Voice Process
Fraud Alert to job seekers!
₹ 1-4.75 Lacs P.A
Similar positions
Teleperformance (TP)
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands st...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in