Senior Manager Service Now Project Manager
- Genpact
- 5 to 9 Yrs
- Noida, Gurugram
- 7 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Manager Service Now Project Manager Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers. The group is expanding to cater to the growing number of varied and exciting projects and customers. This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact. Responsibilities Project Management of product-based solutions Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines. Analysing, capturing, and communicating customer requirements Write concept and functional design documents Provide consultancy to customers on Genpact Digital products Take responsibility for customer satisfaction and building a long-term relationship with key customers Qualifications we seek in you! Minimum Qualifications Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it. Experience in leading requirements gathering workshops and business analysis Experience in writing functional design documents Project Management skills (Risk, scope, budget, Timelines management, etc.) Project Team leadership Client Management skills Relevant experience in the MS technology stack Relevant work experience in managing complicated software projects. Good customer facing skills including running workshops and presentation skills Must be able to work as part of a team with minimal day-to-day supervision Good crisis management skills. Fluent in spoken and written English Be smart and presentable Ability to travel to customer sites in Europe & America Ability to align working hours when needed to customers abroad Preferred qualifications Experience in Business Process Management software Experience with BPM tools like Service Now, Appian or Remedy, etc. JobSenior Manager Primary LocationIndia-Noida ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJun 4, 2025, 4:02:30 AM Unposting DateOngoing Master Skills ListDigital Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Manager Service Now Project ManagerContact Details:
Company: GenpactLocation(s): Noida, Gurugram+ View Contact
Keyskills: Project Management Requirements Gathering Business Analysis Functional Design Client Management Presentation Skills Business Process Management
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