Travel Associate Social Media(ORM) @ Aryaa International

Job Description

Job Title: Associate/ Sr. Associate Social Media Industry: Airline Location: Haryana Job Type: Full time Minimum qualification: Graduation Experience: 4 to 5 years customer service experience, with at least 2-year handling Social Media customer service/ORM Roles & Responsibilities Monitor and manage customer inquiries, comments, and messages on the company's social media platforms, including Facebook, Twitter, Instagram, and LinkedIn Respond to customer inquiries and comments promptly, providing accurate and helpful information about our aviation services, promotions, and policies Engage with customers proactively, initiate conversations, and build positive relationships with the online community Ensure that all interactions on social media platforms reflect the company's brand values, tone, and guidelines Accurately record and document customer interactions on social media platforms for reporting and analysis Collaborate with the Marketing team to ensure consistency. in social media content, promotions, and messaging Liaise with other departments, such as Sales, Operations, and Marketing, to address customer inquiries that require inter-departmental coordination Provide feedback and insights to the Team Lead and other relevant stakeholders to improve social media engagement, enhance the customer experience, and optimize overall contact center performance Monitor social media metrics and analytics to identify trends, customer sentiment, and opportunities for improvement Skills & Attributes Should be flexible with 24/7 working environment Ability to multitask and thrive in a fast-paced environment Excellent verbal and written communication skills Should have experience with social media. Proficiency in using social media management tools and analytics platforms to monitor and measure social media performance. Familiarity with aviation industry practices and customer service standards is advantageous Note: Aviation Indeed does not charge any fee for interviews or recruitment from candidates. Report any such fraudulent incident to hidden_email

Employement Category:

Employement Type: Full time
Industry: Aviation / Airline
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Travel Associate Social Media(ORM)

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Keyskills:   flexible with 247 working environment multitask verbal written communication skills experience with social media social media management tools analytics platforms aviation industry practices customer service standards