Cross Functional Lead - L2
- Wipro
- 10 - 14 years
- Hyderabad
- 18 days ago
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Job Description
Do :As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment
Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.
Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets
Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer
Driving the internal audits, define and drive service improvement programs based on the external audit findings
Report the Customer on all Process areas as per the Contractual agreements.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time
Contact Details:
Company: WiproLocation(s): Hyderabad
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Keyskills: Cross Functional VMware servicenow storage Management Networking hp service manager remedy accounting Servers
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