Quality Analyst- Airlines BPO @ Aryaa International

Job Description

Job Title: Quality Analyst CTC: 15LPA Industry: Airline Location: Gurugram Job Type: Full Time Minimum Qualification: Graduate Experience: 3-6 Years Roles And Responsibility Quality Score (Client Goal) and client quality metrics defined in SOW, Process improvement/Value Add/ Initiatives (Kaizen/GB projects), Maintain internal Quality monitoring tracker & send reports as per the frequency agreed upon, Completion of Quality audit targets assigned as per the agreement. Conduct calibrations with internal stakeholders & client as per the agreement, Analyze performance indicators and encourage awareness and performance improvements, RCA to be completed on Fatal (Non-Compliant) errors within the agreed timelines, Create and foster a trusting and engaging work environment, Create inspiring & innovative concepts and process re-engineering opportunities. Process improvement/Value Add/ Initiatives (Kaizen/GB projects) Maintain internal Quality monitoring tracker & send reports as. per the frequency agreed upon Completion of Quality audit targets assigned as per the agreement Conduct calibrations with internal stakeholders & clients as per the agreement Analyze performance indicators and encourage awareness and performance improvements RCA is to be completed on Fatal (Non-Compliant) errors within the agreed timelines Create and foster a trusting and engaging work environment Create inspiring & innovative concepts and process re-engineering opportunities Provide leadership. guidance and feedback on individual performance using coaching tools and customer feedback Build and ensure a culture of accountability, integrity, and respect Participate in various projects and continuous process improvement activities Support as a Trainer in absence of a designated Process Trainer or in case where the additional trainer is required by the unit and abide by the responsibilities which must be catered to as a Process Trainer Skills Required Preferably Aviation background Should be flexible with 24/7 working environment. Excellent Communication skills, Facilitation and Presentation skills, A true team player with a can-do attitude. Should have clear understanding of the QA role. Client Management skill. Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships. Note: Aviation Indeed does not charge any fee for interviews or recruitment from candidates. Report any such fraudulent incident to hidden_email

Employement Category:

Employement Type: Full time
Industry: Aviation / Airline
Role Category: Training & DevelopmentTeacher / Tutor
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst- Airlines BPO

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Keyskills:   Interpersonal skills Aviation background Excellent Communication skills Facilitation Presentation skills Client Management skill