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Client Success Manager II @ Trianz

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 Client Success Manager II

Job Description

What Were Looking For:

  • Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers
  • We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences
  • As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training
  • At Meltwater, we offer more than just a jobit's a pathway to personal and professional growth
  • Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles
  • Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.
  • Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.
  • What You'll Do:
  • Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
  • Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
  • Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
  • Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
  • Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
  • Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
  • Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
  • Drive client engagement and product adoption to ensure ongoing value delivery.
  • Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
  • Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
  • Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.
  • What You'll Bring:
  • A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
  • Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
  • Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
  • Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
  • Proactive approach in identifying and addressing customer needs and opportunities promptly.
  • Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
  • Excellent written and verbal communication skills in English.
  • Willingness to embrace the best of both worlds with our hybrid work schedule
  • This role requires you to be in the office 3 days a week
  • The ability to legally work in the country of hire is required for this position.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Non Voice
    Role: Account / Relationship Management - Non Voice
    Employement Type: Full time

    Contact Details:

    Company: Meltwater
    Location(s): Delhi, NCR

    + View Contact

    Keyskills:   Client Success client relationship management project management client engagement key account management client servicing client retention account management

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    Trianz

    \n\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, wi...

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