Services Operations Specialist
- Ahead
- 2 - 5 years
- Noida, Gurugram
- 2 years ago
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Job Description
- As a Services Operations Specialist, you will work closely with key stakeholders from across our organization including Sales, Engineering, Service Delivery, Sales Operations, Legal, and Finance.
- To be successful in this role, you will need to be a master communicator with a desire to learn a lot very quickly and to work in a fast-paced, highly collaborative, and results-driven environment.
- Draft, edit, and distribute client-facing scope documentation (Statement of Work, Project Change Requests, etc.) with a focus on accuracy and quality.
- Manage internal and Client deadlines to ensure deliverables are completed in a timely manner and to ensure that turn-around times won tnegatively impacta sale.
- Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests.
- Identify any risks associated with an opportunity and make decisions to determine required approvals or steps needed to mitigate risks.
- Communicate key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed.
- Organize and maintain project-related scope documentation and other assets in Teams/SharePoint.
- Identify and escalate any issues that appear within the OA process and work with the appropriate teams to remediate said issues.
- 2-5 year(s) work experience in a corporate setting.
- Proficiency with Microsoft Office products (Word, Excel, PowerPoint).
- Proficiency with Microsoft collaboration tools (SharePoint, Teams).
- Experience with Salesforce (not required).
- A commitment to delivering a consistently high-quality work product.
- A mastery of the English language and written communication skills (spelling, grammar, punctuation).
- A sense of urgency in meeting deadlines.
- Strong attention to detail.
- Ability to work independently and own a number of different task types.
- A high level of communication with internal teams.
- The ability to effectively toggle between multiple projects.
- Eagerness to learn new concepts and skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: AheadLocation(s): Noida, Gurugram
Keyskills: Automation Sales Sales operations Training and Development Management microsoft MS Office Sharepoint Analytics Salesforce
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