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Services Operations Specialist @ Ahead

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 Services Operations Specialist

Job Description

  • As a Services Operations Specialist, you will work closely with key stakeholders from across our organization including Sales, Engineering, Service Delivery, Sales Operations, Legal, and Finance.
  • To be successful in this role, you will need to be a master communicator with a desire to learn a lot very quickly and to work in a fast-paced, highly collaborative, and results-driven environment.
Roles and Responsibilities:
    • Draft, edit, and distribute client-facing scope documentation (Statement of Work, Project Change Requests, etc.) with a focus on accuracy and quality.
    • Manage internal and Client deadlines to ensure deliverables are completed in a timely manner and to ensure that turn-around times won tnegatively impacta sale.
    • Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests.
    • Identify any risks associated with an opportunity and make decisions to determine required approvals or steps needed to mitigate risks.
    • Communicate key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed.
    • Organize and maintain project-related scope documentation and other assets in Teams/SharePoint.
    • Identify and escalate any issues that appear within the OA process and work with the appropriate teams to remediate said issues.
Qualifications:
    • 2-5 year(s) work experience in a corporate setting.
    • Proficiency with Microsoft Office products (Word, Excel, PowerPoint).
    • Proficiency with Microsoft collaboration tools (SharePoint, Teams).
    • Experience with Salesforce (not required).
    • A commitment to delivering a consistently high-quality work product.
    • A mastery of the English language and written communication skills (spelling, grammar, punctuation).
    • A sense of urgency in meeting deadlines.
    • Strong attention to detail.
    • Ability to work independently and own a number of different task types.
    • A high level of communication with internal teams.
    • The ability to effectively toggle between multiple projects.
    • Eagerness to learn new concepts and skills.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: Ahead
Location(s): Noida, Gurugram

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Keyskills:   Automation Sales Sales operations Training and Development Management microsoft MS Office Sharepoint Analytics Salesforce

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Ahead

C Ahead Technologies is an innovative brainchild of its founders into providing technology consulting, services and outsourcing and is among the Top IT Consulting Companies. C Ahead is backed by an experienced and incredible core IT team that offers comprehensive capabilities across all industries a...