Restaurant Captain @ American Engineering

Job Description

Job description

Roles & Responsibilities

1. Customer Service:

• Greet and welcome guests as they arrive at the restaurant.
• Provide menu recommendations and answer questions about food and beverages.
• Take accurate food and beverage orders from customers and relay them to the kitchen staff.

2. Order Serving:

• Serve food and drinks to customers in a timely and efficient manner.
• Ensure that orders are accurate and match customer preferences.
• Monitor and anticipate guest needs, ensuring a seamless dining experience.

3. Table Maintenance:

• Set and reset tables according to restaurant standards.
• Ensure tables are clean and properly set before guests are seated.
• Clear and clean tables between courses and after guests leave.

4. Billing and Payment:

• Present the bill to customers and handle payment transactions accurately.
• Provide assistance with payment-related inquiries and offer a positive closing experience for guests.

5. Product Knowledge:

• Stay informed about the menu, including daily specials and promotions.
• Be knowledgeable about ingredients, preparation methods, and any allergens present in the menu items.

6. Communication:

• Communicate effectively with kitchen staff to ensure timely preparation and delivery of orders.
• Collaborate with colleagues to provide efficient and cohesive service.

7. Adherence to Standards:

• Follow established restaurant procedures, including hygiene and service standards.

Uphold cleanliness and sanitation in the dining area

Desired Skills

• Strong customer service orientation with a friendly and approachable personality.
• Ability to work under pressure and handle demanding situations gracefully.
• Good organizational skills and attention to detail.

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