Customer Care Executive @ Tata Consultancy

Job Description

Key Responsibilities:

1. Sales Support:
   • Proactively engage with potential customers to promote subscription products or services.
   • Provide detailed information about subscription plans, benefits, and promotions.
   • Guide customers through the subscription process, including account setup and payment methods.
   • Utilize persuasive communication skills to upsell or cross-sell additional products or services.
2. Customer Relationship Management:
   • Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
   • Build and maintain strong, positive relationships with customers to enhance loyalty and retention.
   • Regularly follow up with customers to ensure their satisfaction and identify opportunities for upselling or renewing subscriptions.
3. Issue Resolution:
   • Investigate and resolve customer complaints or issues related to billing, account management, or service disruptions.
   • Collaborate with internal teams, such as billing, technical support, or product development, to address complex customer concerns effectively.
   • Ensure timely and satisfactory resolution of customer inquiries, striving to exceed expectations.
4. Data Management and Analysis:
   • Maintain accurate records of customer interactions, transactions, and feedback using CRM software.
   • Analyze customer data and feedback to identify trends, patterns, and areas for improvement.
   • Generate reports on sales performance, customer satisfaction, and retention metrics to inform decision-making and strategy development.
5. Continuous Improvement:
   • Stay informed about industry trends, competitors, and market developments to remain competitive and enhance the customer experience.
   • Actively participate in training programs or professional development opportunities to enhance sales techniques, product knowledge, and customer service skills.
   • Contribute ideas and suggestions for improving processes, products, or services to drive business growth and customer satisfaction.

Employement Category:

+ View Contact

Keyskills:   retention customer sales care pre