Team Leader - (International Chat Support) @ Skywings Advisors

Job Description

Role Description This full-time on-site role of Team Leader (US Telecom Chat Process) is located in Pune. The candidate will be responsible for managing the US Telecom Chat Process team and ensuring smooth chat operations, achieving team targets and KPI's, and providing completed analytical reports to management. Qualifications Bachelor's degree or higher in any field or equivalent practical experience. 1 - 3 years of Inbound customer service call center of TEAM LEADER ( Preferably International Telecom ) Minimum 2 years of experience in team management and operations, preferably in Telecom Chat Process domain. Excellent communication skills with the ability to effectively collaborate with cross-functional teams Strong analytical, problem-solving, and decision-making skills. Ability to manage multiple priorities and projects simultaneously while maintaining attention to detail. Experience in managing escalations and driving process improvements and "can-do" attitude. . Proven track record of developing team members, improving team performance, and meeting SLAs. Open to work in an 18*7 environment. (Night shift) Expert in Microsoft Office and advance excel If any one interested please contact on on hidden_mobile and share your CV @ hidden_email

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Team Leader - (International Chat Support)

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Keyskills:   Inbound customer service Team management Operations management Communication skills Analytical skills Escalation management Microsoft Office Advanced Excel Telecom Chat Process Problemsolving skills Decisionmaking skills Process improvements