Sales Responsibilities:Outbound Sales Calls: Place outbound calls to potential customers or clients with the aim of selling a product or service
Lead Generation: Identify and qualify sales leads through various sources, such as purchased lists, marketing campaigns, or referrals
Product Knowledge: Develop a deep understanding of the products or services being offered to effectively communicate their features and benefits to potential customers
Customer Relationship Building: Establish and maintain strong relationships with customers, guiding them through the sales process and addressing their concerns and questions
Closing Sales: Utilize persuasive and negotiation skills to close sales deals, including handling objections and overcoming resistance
Sales Targets: Meet or exceed sales targets and quotas set by the organization
Marketing Responsibilities:Market Research: Conduct market research to identify target demographics, customer preferences, and competitive landscape
Marketing Campaigns: Plan and execute marketing campaigns, which may involve email marketing, social media marketing, or other online and offline methods
Lead Nurturing: Engage with leads generated through marketing efforts, providing information and building interest in the product or service
Database Management: Maintain customer databases and records, ensuring accuracy and compliance with data protection regulations
Feedback Collection: Gather customer feedback and insights, which can be used to improve marketing strategies and product offerings
Analytics: Monitor and analyze the performance of marketing campaigns, track key metrics, and use data to make informed marketing decisions
Compliance and Data Protection:Ensure compliance with telemarketing regulations and data protection laws, such as the Telephone Consumer Protection Act (TCPA) in the United States and GDPR in Europe
Obtain necessary permissions for marketing and sales communications, including managing opt-out requests
Technology Proficiency:Be proficient in using customer relationship management (CRM) software, marketing automation tools, and call center software for efficient management of sales and marketing activities
Job Classification
Industry: BPM / BPOFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: TelesalesEmployement Type: Full time