Senior Executive-Customer Service @ V Soft Consulting

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Senior Executive-Customer Service

V Soft Consulting
3 - 7 years
Mumbai
8 months ago
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Job Description

Responsibilities

Make outbound calls to existing / potential customers.
Address customer inquiries and provide information about Mutual Fund products or services.
Resolve customer issues or complaints in a professional and timely manner.
Upsell or cross-sell products or services to increase sales revenue.
Keep accurate records of all customer interactions and update the customer database.
Follow up with customers to ensure satisfaction and encourage repeat business.
Provide feedback to the customer service team regarding customer concerns or trends.
Adhere to company policies and procedures during customer interactions.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: BFSI, Investments & Trading
Role Category: Banking Operations
Role: Phone Banking Officer
Employement Type: Full time

Contact Details:

Company: V Soft Consulting
Location(s): Mumbai

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Keyskills: Mutual Funds Bpo Voice Domestic BPO Outbound Calling

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₹ 50,000-60,000 P.A

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Your name (*)

Email (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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V Soft Consulting

V-Soft Consulting Corporation Private Limited

Senior Executive-Customer Service @ V Soft Consulting

Home > Banking Operations