Hiring For Bpo-customer Service Executive_navi Mumbai
- V Soft Consulting
- 1 - 3 years
- Mumbai
- 8 months ago
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Job Description
Hiring For BPO- Customer Service Executive _Navi Mumbai
Location:-Navi Mumbai.
Exp:-1 to 3 years
Notice Period:- Immediate
Office Address:-
CBD Belapur Railway Station, Sector 11, Navi Mumbai.
JD"-
Responsibilities
- Make outbound calls to existing / potential customers.
- Address customer inquiries and provide information about Mutual Fund products or services.
- Resolve customer issues or complaints in a professional and timely manner.
- Upsell or cross-sell products or services to increase sales revenue.
- Keep accurate records of all customer interactions and update the customer database.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Provide feedback to the customer service team regarding customer concerns or trends.
- Adhere to company policies and procedures during customer interactions.
Qualifications
- Any Graduate, with previous experience in customer service or sales roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and negotiation abilities.
- Ability to handle and resolve customer complaints effectively.
- Ability to work well in a team and collaborate with colleagues.
- Ability to handle high call volumes and work in a fast-paced environment.
- Flexibility to work.
Skills
- Excellent communication skills
- Customer service orientation
- Problem-solving skills
Interested candidates Please share your resume to mk****u@vs************g.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: V Soft ConsultingLocation(s): Mumbai+ View Contact
Keyskills: BPO Outbound Process Outbound Calling Voice Process
Fraud Alert to job seekers!
₹ 1.25-2.75 Lacs P.A
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