Customer care 24K_malad_6month @ Job Drive

Job Description

We are Hiring for Customer care

Location: malad

CTC:24K

Job description 

- Good Command in telephonic Communication with Fluent English and any south language, customer service experience. 

- To look after the whole gamut of CRM function. She will be responsible for post-sales activities. - Developing harmonious relation with customers. 

- Acts as a single point of contact for clients right from design confirmation until handing over. - Handling Customer Interaction via e-mails, phone calls. 

- Maintaining the track sheet. Updating the project status on a regular basis - Implementation of the process laid down for dealing with customers, ensuring timely response to all their queries in a transparent manner. 

- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status. 

Job Timing - 9 hrs rotational shift in between ( 9am to 9 pm ) Required Candidate profile 

- The candidate should possess excellent verbal and written communication skills. - The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task. 

- Experience required Minimum 1yr 

- Experience in Customer service handling Inbound calls 

- Good knowledge of basic computer applications 

She must be well versed in Phone collections , retention , Case conversion , Cross selling and Escalation Handling. 

Regards,

shweta tamboli

hidden_mobile

Employement Category:

+ View Contact

Keyskills:   care crm voice process customer