Walk in interview For Desktop support L2/L3-14th June Tcs Noida
- Tata Consultancy
- 5 - 10 years
- Noida, Gurugram
- 8 months ago
- Email to a friend
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Job Description
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
We are delighted to invite you for a discussion to get to know more about you and your professional experience.
The interview will be in person.
Venue details
Date: 14th June 2025
Timing: 10:00 Am-2:00 PM
Location: Tata Consultancy Services, Assotech Business Cresterra, TCS Yamuna Tower, VI, Plot No.22, Noida-Greater Noida Expy, Sector 135, Uttar Pradesh 201301
Carry updated resume, any govt ID printout and one passport size photo.
Required Information Details
Key Skills/Knowledge:
- In Depth and proven experience of Client Operating systems like Windows 10/11 to MCP certification level
- In Depth and proven experience in handling Microsoft 365 apps-based environment
- Excellent knowledge of GPO related troubleshooting, along with GPO management
- Excellent knowledge of Browser Policies Management
- Good knowledge of MDM (Modern Device Management) via Hybrid model
- Good knowledge of MacOS
- Good knowledge of Privilege Access Management
- Excellent Client Level Networking/TCP
- Troubleshooting (DHCP, DNS, 802.11x), VPN
- Excellent knowledge of PC Hardware, especially Dell models of Latitude/OptiPlex/Precision range
- HP Network printers and managed print servers, HP JetAdmin
- L1 support for Audio/Video and meeting room equipment
- Excellent Communication skills
Experience required:
- ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner
- 6+ years of experience within a large complex IT department/organisation
- Ability to understand the Business from an user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed
- Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result)
- Has Made customer-oriented decisions and shares great stories of exceptional customer service
- Ensure that problems are logged, investigated, resolved and closed within agreed timescales. Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCAs
- Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction
- Proven focus on identifying and documenting User and Service Risks and Issues.
- Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales
- Works collaboratively with a range of people to support the wider business agenda
- Always remains focused on the most critical / impactful task to hand using all resources efficiently and effectively
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Walk-insContact Details:
Company: Tata ConsultancyLocation(s): Noida, Gurugram
Keyskills: RCA ITIL Certified ITSM Service Desk Management
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