Help Desk Specialist @ Rozgaarwala Consulting

Job Description

Help Desk phone support of all Boxer and Stemmons employees for computer or telecom related issues. Update and create documentation. Recommend, direct, and implement network infrastructure improvements. Oversee large projects that require managing the resources of the I.T. department. Install appropriate software packages, operating systems, networking components, and office applications. Assist in the customization and adaptation of existing programs to meet users requirements. Provide updates, status and completion information to manager and/or users. Administer all computer and phone systems. Job Specification Equivalent of a Bachelors degree After hours availability for scheduled and unscheduled maintenance or support. The following are strong plusses: CCENT CCNA Computer Certificates (i.e. MCSE) 2003/2008 Domain Administration TCP/IP, DNS, and VPN 2003/2008 Server, XP Pro, Windows 7 Cisco. ASA, Cisco Routers, Cisco Switches, HP hardware Exchange, SQL, IIS, ForeFront, ISA, and VBScripts Mitel phone System support Location : Vadodara Timings: Night Shift

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Help Desk Specialist

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Keyskills:   documentation network infrastructure project management software installation customization phone system administration CCENT CCNA MCSE TCPIP DNS VPN Windows 7 Cisco ASA Cisco Routers Cisco Switches Exchange SQL IIS ForeFront ISA Help Desk phone support computer administration 20032008 Domain Administration 20032008 Server XP Pro HP hardware VBScripts Mitel phone System support