International Voice - Customer Service @ Impact Infotech

Job Description

Dear Aspirants,

Impact Infotech brings you an immense opportunity to work with one of the leading MNCs forCustomer Service Executive -Voice role

Job description:

International Voice Process

Responsibilities:

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Candidate expected interactions are within Candidate team and direct supervisor.
• Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work.
• Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders.
• Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required.
• Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work

• Interview rounds CX Screening >> Versant (58 & above) >> CD >> Ops
• Location - Return to office (work from office mandatory)
• Level 12(1+ years of experience /11 (3 5 years of experience)
• Shift time -Mandatory working in Night Shift (US / UK Shift)
• Working days -Rotational work week
• Education - Graduates & Undergraduates ( with International Voice Exp )
• Flexible to switch activities and roles internally within process and within the deal/project.

Eligibility:Candidate should have attempted Versant test and should have 58+ score in the test.

If interested, kindly drop your resume at:

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Keyskills:   international voice process uk process voice support bpo voice customer service us process