Guest Relations Manager can now work in Canada @ Flight To Sucess

Job Description

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Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise teams performance and produce regular reports
• Liaise withHousekeepersandWait Staffto provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Employement Category:

Employement Type: Full time
Industry: Hotel / Restaurant
Role Category: Front Office / Guest RelationsGeneral / Operations Management
Functional Area: Not Applicable
Role/Responsibilies: Guest Relations Manager can now work in Canada

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Keyskills:   guest relation customer satisfaction guest service hotel management guest booking data entry hotel operations guest handling guest service management room division