Team Lead @ Sutherland

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Team Lead

Sutherland
4 - 7 years
Hyderabad
7 months ago
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Job Description

Role & responsibilities

Hiring for Team Manager for International Banking process

Min 2 years experience in Team Management
Experience in stake holder management
Responsible for maintaining SLA and daily performance
Responsible for mentoring agents and improving key metrics
Preparing QBRs and MBRs for management review
Experience in maintaining process Shrinkage and attrition

Preferred candidate profile

Experience in International process , preferred from banking domain

Comfortable working in night shifts

Excellent verbal and written communication skills

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Hyderabad

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Keyskills: Team Handling Banking Process SLA Management Attrition Management Team Leading Voice Process

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₹ 5-7.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...

Team Lead @ Sutherland

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Team Lead

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