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Software Testing Manager @ ZF

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ZF  Software Testing Manager

Job Description

About the Team:

  • ZTrust revolutionizes user onboarding with seamless Omnichannel Identity & Access Management, ensuring swift, effortless, and secure app access. It simplifies security across applications, while making password policy creation a breeze. Bid farewell to complexity and embrace efficiency with ZTrust.

What you can look forward to as Customer Care Engineer (m/f/d):

  • Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis
  • Inter-departmental escalation of problems (R&D, hosting, customizing & integration)
  • Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release
  • Update and maintain knowledge base and service trees with known issues and guidelines
  • Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment
  • Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware
  • Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout

Your profile as Customer Care Engineer (m/f/d):

  • Communicative and customer-oriented & Team player, strong cooperation skills
  • Highly analytical, precise, eye for details & Planning and coordination skills
  • Experience with incident handling / problem resolution management & Experience with software and hardware development
  • Experience with ICT and electronics & Good English speaking and writing skills
  • Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Quality Assurance and Testing
Role: QA Team Manager
Employement Type: Full time

Contact Details:

Company: ZF
Location(s): Chennai

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Keyskills:   Software Testing functional analysis automation testing UI testing Customer Care ICT

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ZF

ZF Group (ZF Friedrichshafen AG), commonly known as ZF, is a German technology manufacturing company that supplies advanced mobility products and systems for passenger cars, commercial vehicles, and industrial technology. ZF was founded in 1915 and has evolved from a supplier specializing in avia...