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Team Leader @ Ranjay Kumar Hiring

Home > Back Office OperationsCustomer Care Executive (Call Centre)

 Team Leader

Job Description

The Team Leader is responsible for overseeing and guiding a team of employees to achieve organizational goals and objectives. They provide leadership, direction, and support to team members, fostering a positive and productive work environment. The Team Leader collaborates closely with management to implement strategies, policies, and procedures to ensure the team's success.

Key Responsibilities:

  • Leadership and Guidance:Provide leadership and direction to team members, setting clear expectations and goals.
  • Motivate, coach, and mentor team members to achieve individual and team performance targets.
  • Foster a culture of collaboration, accountability, and continuous improvement within the team.
  • Team Management:
  • Assign tasks and responsibilities to team members based on their skills, strengths, and workload.
  • Monitor and track team performance, providing feedback and recognition as appropriate.
  • Address performance issues or conflicts within the team promptly and effectively.
  • Operational Support:
  • Collaborate with management to develop and implement operational plans and strategies.
  • Ensure that team members understand and adhere to company policies, procedures, and quality standards.
  • Coordinate with other departments or teams to optimize workflow and achieve organizational objectives.
  • Communication and Collaboration:
  • Serve as the primary point of contact between team members and management.
  • Facilitate communication and collaboration within the team and across departments.
  • Conduct regular team meetings to discuss goals, priorities, and challenges.
  • Training and Development:
  • Identify training needs and opportunities for professional development within the team.
  • Provide training, coaching, and resources to help team members develop their skills and capabilities.
  • Support career growth and succession planning initiatives for team members.
  • Performance Evaluation:
  • Conduct performance evaluations and assessments for team members on a regular basis.
  • Set performance goals and objectives for team members, providing feedback on progress and areas for improvement.
  • Recognize and reward high performers and address performance issues through constructive feedback and coaching.
  • Problem Solving and Decision Making:
  • Collaborate with team members to identify and solve problems or challenges.
  • Make informed decisions and resolve conflicts or issues within the team in a timely and effective manner.
  • Escalate complex issues or decisions to higher management as needed.

Qualifications:

  • Bachelor's degree in business administration, management, or a related field (preferred).
  • Proven experience in a leadership or supervisory role, with a track record of successfully managing teams.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to motivate and inspire team members to achieve goals and overcome challenges.
  • Knowledge of relevant industry standards, practices, and regulations.
  • Proficiency in using Microsoft Office suite and other relevant software applications.
  • Flexibility and adaptability to changing priorities and deadlines.

Interested Candidate Can call us or Share your CV on Email or on WhatsApp
Email ID pl*****************r@gm**l.com
Contact Number hidden_mobile

 

From
HR Team
Ranjay Placement

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Back Office OperationsCustomer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader

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Keyskills:   executive development teamcenter team leading career management team handling

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₹ 2.0 - 4.5 Lakh/Yr

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